At Veora Organics, we take utmost care in delivering pure, natural, and high-quality products. Due to the nature of our products, all items fall under the non-returnable category.

However, we do provide replacement support in the following situations:

 

Eligible Conditions for Replacement

Customers can request a replacement if:

1. Wrong product delivered – The item received is different from the one ordered.

2. Product damaged during logistics/transit – The product arrives damaged due to shipping or handling.

3. Defective product – The product has a manufacturing defect.

 

Claim Process

To initiate a replacement request, customers must:

• Share clear photographic or video proof of the issue.

• Submit the claim within 48 hours of delivery.

• Ensure the product is unused and in its original packaging.

 

Resolution

Once the claim is verified by our support team, Veora Organics will arrange a replacement for the product at no additional cost.

Please note that refunds or returns are not applicable, except for the cases mentioned above.

For assistance, customers can contact our support team through the official email id: veoraorganics@gmail.com